TERMS & CONDITIONS

Dhaga Dori Couture

Effective Date: October 09, 2026

Welcome to Dhaga Dori Couture. These Terms & Conditions govern your access to and use of our website, products, and online shopping services. By accessing our website or placing an order, you agree to these Terms & Conditions and our applicable policies.

1. About Dhaga Dori Couture

Dhaga Dori Couture is a women’s clothing brand with 10 years of business experience, offering women’s apparel and related fashion products.

Legal Business Name: Dhaga Dori Couture

Sole proprietor- Sakshi Jaggi 

Brand Name: Dhaga Dori Couture

Business Address: Shop at Plot No. RZ-9, Sukhi Ram Park, Uttam Nagar, New Delhi-110059

Email: dhagadoriofficial@gmail.com

Phone/WhatsApp: +91-9899572909

Website: https://dhagadori.store/

References to “we”, “us”, “our” or “Dhaga Dori Couture” mean the business entity identified above.

1. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, colours, sizes, fabrics, and other product details.

Actual colours may vary slightly depending on screen settings, lighting, photography, fabric batches, and production processes. Minor variations in colour, texture, embroidery, prints, or handcrafted details may occur where appropriate to the product.

Such variations will not excuse any material misdescription or failure to provide the product ordered.

Customers are advised to review the product description, size chart, fabric details, and care instructions before placing an order.

1. Pricing and Payments

All prices, applicable taxes, shipping charges, and other mandatory charges will be disclosed as required by applicable law.

Orders are subject to successful payment verification and acceptance by Dhaga Dori Couture.

We reserve the right to correct genuine pricing, listing, or technical errors. If an error materially affects an order already placed, we will contact the customer and provide an appropriate resolution in accordance with applicable law.

We will not impose undisclosed charges or use misleading pricing practices.

1. Order Confirmation and Cancellation

An order confirmation message does not necessarily mean that the order has been dispatched.

We reserve the right to decline or cancel an order for legitimate reasons, including payment failure, stock unavailability, suspected fraudulent activity, or an incorrect listing, subject to applicable law.

If an order is cancelled by us after payment has been received, any refund due will be processed in accordance with applicable law and our Refund Policy.

Customers may request cancellation by contacting +91-9899572909. Cancellation eligibility depends on the order’s processing and dispatch status and the applicable cancellation policy.

No cancellation fee will be imposed contrary to applicable law.

1. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated at checkout or in the order confirmation.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Customers must provide accurate shipping details and contact information. Additional costs or delays caused by incorrect or incomplete addresses may be addressed in accordance with our published shipping policy and applicable law.

If a shipment is delayed, lost, or incorrectly delivered, customers may contact our support team for assistance. We will investigate the issue and provide an appropriate resolution under applicable law.

This clause does not exclude any responsibility that cannot legally be excluded.

 

1. Returns, Exchanges and Refunds

Our Return, Exchange and Refund Policy forms part of these Terms & Conditions and is available at.

The policy will specify the eligible products, applicable time limits, condition of returned items, return shipping arrangements, and refund processing timelines.

For products that are eligible for return or exchange, customers must follow the published procedure and provide the required order details and supporting evidence where reasonably necessary.

If a product is defective, damaged, incorrect, or materially different from its description, customers should contact us promptly so that we can investigate and arrange an appropriate remedy in accordance with applicable law.

Any exclusions for customised, made-to-order, discounted, or other products must be clearly disclosed before purchase and will not override mandatory consumer rights.

1. Product Care and Usage

Customers are responsible for following the care instructions provided with the product.

Damage resulting from improper washing, ironing, storage, alteration, misuse, or ordinary wear and tear may affect eligibility for a voluntary return or exchange, subject to applicable law and the facts of the case.

Nothing in this clause limits remedies available for a manufacturing defect or other issue for which the business is legally responsible.

 

1. Customer Responsibilities

Customers agree to provide accurate information when placing orders and to use the website for lawful purposes.

Customers must not misuse the website, attempt unauthorised access, interfere with website security, submit fraudulent orders, or knowingly provide false information.

We reserve the right to investigate suspected fraud and take lawful action where appropriate.

1. Intellectual Property

Unless otherwise stated, the Dhaga Dori Couture brand name, logo, original website content, product photographs, designs, graphics, text, and other original materials are owned by or lawfully licensed to Dhaga Dori Couture.

These materials may not be copied, reproduced, distributed, commercially exploited, or used without prior written permission, except as permitted by applicable law.

No ownership claim is made over third-party materials that we do not own.

1. Website Availability and Third-Party Services

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our reasonable control.

Payments, shipping, and other services may be provided through third-party providers. Their services may be subject to separate terms and privacy practices.

We will take reasonable steps to address website issues and fulfil our obligations to customers.

1. Limitation of Liability

To the extent permitted by applicable law, Dhaga Dori Couture will not be responsible for indirect or consequential losses arising from circumstances genuinely beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot legally be excluded, product-related obligations, consumer rights, or any other liability that cannot lawfully be limited.

Where a limitation of liability is legally permitted, it will apply only to the extent permitted by applicable law.

1. Privacy and Personal Information

We collect and use customer information such as names, contact details, shipping addresses, and order information for purposes including order processing, delivery, customer support, payment verification, fraud prevention, and legal compliance.

Our collection, use, retention, sharing, and protection of personal information are described in our Privacy Policy at [Insert Privacy Policy Link].

We will handle personal information in accordance with applicable data protection and privacy laws.

1. Complaints and Grievance Redressal

Customers may contact us regarding orders, payments, delivery, product quality, returns, refunds, or other concerns using the contact details provided below.

Grievance Officer: Sakshi Jaggi - Owner

Email: dhagadoriofficial@gmail.com

Contact Number: +91-9899572909

Business Address: Shop at Plot No. RZ-9, Sukhi Ram Park, Uttam Nagar, New Delhi-110059

We will acknowledge and address consumer complaints within the timelines prescribed by applicable law.

1. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website, or applicable laws.

The updated version and its effective date will be displayed on our website. Changes will apply prospectively, subject to applicable law and any rights arising from existing orders.

1. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any dispute will be handled by the courts or other competent forums having jurisdiction under applicable Indian law. Nothing in this clause restricts a consumer from approaching a competent consumer commission or other forum where permitted by law.

1. General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy, and Return, Exchange and Refund Policy.

For questions or assistance, please contact Dhaga Dori Couture using the contact details listed on our website.

Thank you for shopping with Dhaga Dori Couture.