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PRIVACY POLICY
Dhaga Dori Couture
Effective Date: October 09, 2026
Last Updated: October 09, 2026
At Dhaga Dori Couture, we value the privacy and trust of our customers. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, place an order, or communicate with us.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it through the appropriate process.
1. About Us
Brand Name: Dhaga Dori Couture
Legal Business Name: Sakshi Jaggi
Business Address: Shop at Plot No. RZ-9, Sukhi Ram Park, Uttam Nagar, New Delhi-110059
Email: dhagadoriofficial@gmail.com
Phone/WhatsApp: +91-9899572909
Website: https://dhagadori.store/
For privacy-related questions or requests, customers may contact us using the details provided above.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information:
A. Personal and Contact Information
* Full name
* Mobile number and email address
* Billing and shipping address
* Information you provide when contacting customer support
B. Order and Transaction Information
* Products ordered, sizes, quantities, and order history
* Order confirmation, delivery, return, exchange, and refund details
* Payment status and transaction reference numbers
C. Payment Information
Payments may be processed through third-party payment service providers. We generally receive transaction status and the information needed to reconcile your order.
We do not intend to collect or store complete card numbers, card security codes, or banking passwords on our own systems.
D. Technical Information
Depending on our website configuration and your consent where required, we may collect information such as IP address, browser type, device information, website activity, and cookie identifiers.
E. Marketing Preferences
If you subscribe to promotional communications or choose to receive offers, we may record your preferences and communication history.
We aim to collect only information that is reasonably necessary for the purposes described in this Policy.
3. How We Use Your Information
We may use personal information for the following purposes:
* To receive, confirm, process, and fulfil orders.
* To arrange shipping, delivery, and order tracking.
* To process eligible returns, exchanges, cancellations, and refunds.
* To respond to customer enquiries and complaints.
* To send order confirmations and important service updates.
* To detect, investigate, and prevent fraud, unauthorised transactions, and misuse.
* To maintain business, accounting, tax, and transaction records.
* To maintain website security and improve website performance.
* To send promotional messages where legally permitted and applicable consent or preferences have been respected.
* To comply with legal obligations and respond to lawful requests from competent authorities.
We will not use personal information for purposes that are incompatible with applicable law.
4. Sharing of Personal Information
We do not sell customers’ personal information as a business practice.
Where reasonably necessary for the purposes described in this Policy, we may share relevant information with:
A. Delivery and Logistics Partners
Your name, phone number, and delivery address may be shared with courier companies and logistics providers to deliver your orders.
B. Payment Service Providers
Transaction-related information may be shared with payment gateways, banks, and payment processors to facilitate payments, refunds, and fraud prevention.
C. Website and Technology Providers
We may use website hosting providers, e-commerce platforms, analytics providers, customer-support tools, and other technology service providers.
D. Professional Advisers and Authorities
Information may be disclosed to professional advisers, regulators, law-enforcement authorities, or courts where required or permitted by applicable law.
We expect service providers handling personal information on our behalf to follow appropriate confidentiality and security obligations, as applicable.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
* Keep the shopping cart functioning.
* Remember relevant preferences.
* Support website security.
* Understand website performance and usage.
* Support advertising or marketing, where implemented and legally permitted.
You may be able to manage cookies through your browser settings or the consent controls provided on our website. Disabling certain cookies may affect some website features.
Where required, we will obtain consent before using non-essential cookies or similar technologies.
6. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include access controls, secure website connections, restricted access to business records, and the use of reputable service providers.
However, no online system or electronic transmission can be guaranteed to be completely secure. We will handle security incidents and personal data breaches in accordance with applicable legal requirements.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, dispute resolution, fraud prevention, and legal or accounting obligations.
When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable law and any legitimate retention requirements.
8. Your Privacy Rights
Subject to applicable law and the circumstances of your request, you may be entitled to:
* Request information about the personal data we process about you.
* Request correction or updating of inaccurate personal information.
* Request deletion of personal information where legally applicable.
* Withdraw consent where processing is based on consent.
* Raise a grievance or complaint concerning the handling of your personal information.
* Exercise any additional rights available under applicable data protection law.
To submit a privacy request, contact us at dhagadoriofficial@gmail.com.
We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
9. Promotional Communications
If you receive promotional emails or messages from us, you may opt out using the unsubscribe option where available or by contacting us.
Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages, such as order confirmations, delivery updates, or important information about an existing order.
We will respect applicable consent, preference, and marketing communication requirements.
10. Third-Party Links and Services
Our website may contain links to third-party websites or use external services, including payment gateways and delivery tracking services.
Those third parties may have their own privacy policies and practices. We encourage you to review their policies when using their services.
This Policy applies to personal information handled by Dhaga Dori Couture and does not replace the privacy policies of independent third parties.
11. Children’s Privacy
Our website is intended for customers who are legally able to make purchases under applicable law.
We do not knowingly collect children’s personal information in circumstances where such collection is prohibited by law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps as required by applicable law.
12. International Data Transfers
If personal information is transferred or processed outside India through our website platform or service providers, we will handle such transfers in accordance with applicable Indian law and any relevant legal restrictions.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website technology, service providers, or applicable laws.
The updated Policy will be published on this page along with the revised “Last Updated” date. Where legally required, we will provide additional notice or obtain consent for relevant changes.
14. Contact Us and Grievance Redressal
For questions, privacy requests, or complaints relating to this Privacy Policy, please contact:
Brand: Dhaga Dori Couture
Privacy/Grievance Contact: Sakshi Jaggi - Owner
Email: dhagadoriofficial@gmail.com
Phone/WhatsApp: +91-9899572909
Business Address: Shop at Plot No. RZ-9, Sukhi Ram Park, Uttam Nagar, New Delhi-110059
We will acknowledge and address complaints within the timelines required by applicable law.
15. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data protection, consumer protection, and information technology requirements.
Nothing in this Policy is intended to exclude any privacy right or legal remedy that cannot lawfully be excluded.
Thank you for trusting Dhaga Dori Couture. We appreciate your confidence in our brand and are committed to handling your personal information responsibly.