SHIPPING & DELIVERY POLICY

Dhaga Dori Couture

Effective Date: October 09, 2026

Last Updated: October 09, 2026

At Dhaga Dori Couture, we aim to provide our customers with a smooth, reliable, and convenient shopping experience. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and tracked.

1. Order Processing and Dispatch

All orders are processed after successful order confirmation and payment verification, where applicable.

Orders are generally dispatched within 10 business days, subject to product availability, order volume, and any special requirements for made-to-order products.

Business days exclude Sundays and public holidays, unless otherwise communicated.

Customers will be notified of dispatch through the contact details provided when placing their order, where such notifications are available.

2. Shipping and Delivery Timeline

Estimated delivery timelines will be communicated on the website, at checkout, or through the order confirmation, as applicable.

Actual delivery times may vary depending on the customer’s location, courier availability, weather conditions, public holidays, and other logistical circumstances.

Delivery estimates are not guaranteed delivery dates unless expressly confirmed as such.

3. Shipping Delays and Customer Notifications

Although Dhaga Dori Couture makes reasonable efforts to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to unforeseen circumstances, courier-related issues, operational disruptions, or other logistical reasons.

In the event of a significant shipping or delivery delay, we will inform the customer using the available contact details, such as WhatsApp, SMS, email, or phone, as appropriate. We will make reasonable efforts to provide an updated delivery estimate whenever reliable information is available.

If a customer has any concerns regarding a delayed shipment, they may contact our customer support team for assistance.

Any applicable consumer rights and remedies will remain unaffected by this policy.

4. Parcel Tracking and WhatsApp Support

Customers are welcome to contact Dhaga Dori Couture through WhatsApp for updates regarding their orders and shipments.

Customers may enquire about:

* Order dispatch status.

* Courier and tracking details, where available.

* Current shipment status.

* Expected delivery timelines, where information is available.

* Delayed, undelivered, or returned shipments.

WhatsApp Customer Support: +91-9899572909

To help us locate an order, customers should provide their order number and registered mobile number. For security, customers should not share passwords, OTPs, or complete payment card details over WhatsApp.

We will make reasonable efforts to respond to parcel-related enquiries during our customer support hours: 10:00-17:00 hours (Monday-Friday).

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or communicated to the customer before the order is confirmed.

Any free-shipping offers will be subject to the conditions clearly stated in the relevant offer.

No undisclosed shipping charges will be imposed after an order is placed.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address, including the correct PIN code and contact number.

If an address is incorrect or incomplete, delivery may be delayed or the parcel may be returned to the sender.

Customers should contact us as soon as possible if they notice an error in their shipping details. Address changes may not be possible after an order has been dispatched.

Any additional shipping arrangements will be handled transparently and in accordance with applicable law.

7. Failed Delivery and Returned Shipments

If a courier is unable to deliver a parcel because the recipient is unavailable, the address is incorrect, or delivery attempts fail, the courier may follow its applicable delivery and return procedures.

Where a parcel is returned to us, we will review the circumstances and contact the customer to determine the appropriate next steps.

Any additional shipping charges or refund adjustments will be handled according to our published policies and applicable law.

8. Damaged, Missing, or Incorrect Parcels

Customers are requested to contact us promptly if they receive a parcel that appears damaged, contains an incorrect product, or is missing an item.

Please contact us at dhagadoriofficial@gmail.com or through WhatsApp at +91-9899572909, preferably with the order number, photographs, and other reasonably necessary details.

We will investigate the issue and provide an appropriate resolution in accordance with our Return, Exchange and Refund Policy and applicable law.

9. Circumstances Beyond Our Reasonable Control

Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transport disruptions, government restrictions, or courier service interruptions.

In such cases, we will make reasonable efforts to communicate significant delays and provide updated information when available.

This clause does not remove any legal obligations or consumer remedies applicable to Dhaga Dori Couture.

10. Contact Us

For questions about shipping, delivery, or parcel tracking, please contact us:

Brand Name: Dhaga Dori Couture

Email: dhagadoriofficial@gmail.com

WhatsApp: +91-9899572909

Business Address: Shop at Plot No. RZ-9, Sukhi Ram Park, Uttam Nagar, New Delhi-110059

Website: https://dhagadori.store/

We appreciate your trust in Dhaga Dori Couture and thank you for shopping with us.

Dhaga Dori Couture — Thoughtfully delivered, with care.